Shipping & Delivery

Every Apsley & Heron order includes free delivery, with no minimum spend.

When will my order be shipped?

Your jewellery is made especially for you in our London workshop. Orders are dispatched within 3–5 working days of being placed.

Working days are Monday to Friday, excluding bank holidays. This is the time needed to prepare and dispatch your order; delivery time is additional.

How long does delivery take?

Delivery times vary depending on your location. Please allow additional time for your parcel to arrive after dispatch.

International deliveries may take longer due to customs processing or local postal delays.

Need your jewellery for a particular date?

Please contact us before placing your order if you need it for a birthday, anniversary or another special occasion. We’ll let you know whether your deadline is achievable.

Questions about your delivery?

If you have a question about shipping or an order that hasn’t arrived, please get in touch through our Contact page and include your order number so we can help.