frequently asked questions
Welcome to the Help Centre.
Welcome to our Help Center! Navigate through our frequently asked questions for quick solutions to common queries. If you can't find the information you're looking for, feel free to contact us for personalised assistance. We're here to help!
our jewellery
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Do you do personalised products?
Yes! A lot of our products have an option to be personalised with initials, name and more! Simply, select and fill the relevant options on each product page.
We also offer bespoke jewellery services to make your specific jewellery items, crafted uniquely for you.
What base metals do you use?
We exclusively source the finest metals to ensure every piece meets our high standards of quality and craftsmanship. Our collection is crafted using 925 Sterling Silver, Solid 9ct Gold, Luxurious 18ct Gold, and Elegant Platinum—each chosen for its enduring beauty and timeless appeal.
What plating options do you have?
We offer 18ct yellow gold, 18ct rose gold, and rhodium plating to give each piece its own distinctive shine.
Ordering
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How do I order a personalised product?
Simply, select and fill the relevant options on each product page.
If you can't find the item you're looking for or want to get something completely custom, please send us a message.
How long will my order arrive in?
We aim to make and dispatch your order within 1–2 working days via Royal Mail 24 for UK deliveries. International orders usually arrive within 4–10 days, depending on the destination.
Can I cancel my order?
You can cancel your order within 12 hours of ordering. Please get in touch with us as soon as possible via email or the contact page.
How do I choose the right ring size?
Choosing the right ring size is essential for both comfort and peace of mind. Here are a few easy ways to ensure the perfect fit:
- Measure at Home
Use a piece of string or strip of paper to wrap around the base of your finger. Mark where it overlaps, then measure the length against a ruler. Compare your measurement with a standard ring size chart to find your size. - Consider Comfort and Fit
Your finger size can change throughout the day due to temperature or water retention. Measure when your hands are at a normal temperature—usually later in the day—to get the most accurate result. The ring should fit snugly but still be easy to slide over the knuckle. - Know Your Options
If you’re between sizes or unsure, choosing a slightly larger size can be more comfortable. And many rings can be resized, so don’t worry if it’s not perfect on the first try.
By following these steps, you can feel confident you’ve chosen a size that will be both comfortable and secure. If you have any further questions, please contact us—we’re here to help!
shipping & returns
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How long does shipping take?
Most orders arrive within 48 hours after we dispatch them. For international deliveries, please allow 4–10 days.
Can I return my order if I change my mind?
Yes—you can return your order within 30 days after placing it. However, personalised products cannot be returned once they’re received unless they arrive damaged or faulty. For more details, please check our Warranty & Returns page below.
Do you have warranty on your products?
Yes, we offer a 3-month warranty on all pieces, which can be returned if they meet our criteria.
Read more here.
How do you pack your jewellery?
We carefully place each piece of jewellery in a lovely, giftable necklace box, complete with protective wrapping to ensure it arrives in pristine condition. This way, your purchase is perfectly presented for gifting—or simply treating yourself—right out of the package.
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Email us
Email usFor any additional assistance or inquiries, please don't hesitate to reach out. Feel free to email us at info@apsleyandheron.com We're here to help!